This week I'm doing my annual customer support rotation, aka "Happiness Engineering Rotation," where I get to work alongside our world famous (and all-distributed) support team.
Here's a 2016 podcast episode I did with Gayle Allen.
Although the variety of tools available to fully distributed teams is staggering — everything from virtual stand-ups, sit-downs, async, sync, todo, not-todo, audio plus screen, all video, post-it shares, partial video, full video, AR, VR, and so forth — it's not an easy to thing to connect 1-to-many. However connecting 1:1 is easy because there's … Continue reading Getting on the same page in an all-remote design team
Originally published on automattic.design We’ve spent the last half year at Automattic Design finding our design principles. That might sound easy to do when so much has been written out there about design. But we’re the world’s largest all-remote design team, so we felt there was a need to brew our own. Start from curiosity. … Continue reading Data, Inclusion, Craft Principles at Automattic Design
Liz Meyer / Shauna Lynn / Grace Sandford / Alleanna Harris / Megan Piontkowski / Jade JohnsonA few links I clicked on from Dan's list ... I was happy to see a call by Dan Mall for illustrators out there, and the discussion thread has a bunch of talented folks to impart a heightened sense … Continue reading Many illustrators design and work remotely
Next week is my customer support rotation week — it's a required practice at Automattic since its very first days of operation. So yes, I'll be the person on the other end of your live chat session or email support question working to help you solve your problems within one of our services at Automattic. … Continue reading Fixing flat tires together is a bonding experience, but …
42% of designers surveyed work most only on premise. The rest work blended (41%) or all-remote (16%).2018 Design in Tech Report https://www.youtube.com/watch?v=6LpG3lmcSLY
This is a set of tips we've gathered at Automattic Design from less than a year ago. Enjoy! —JM Getting Started for Remote Designers Thoughts on working fully distributed for the first time / Courtney Burton Design Processes for Remote Designers Balance the Scales of Influence with Design Sprints / Mike Shelton Running Remote Design Sprints / Brie Anne … Continue reading 25+ insights from remote design team members
I thought I'd take advantage of Gutenberg's imminent release to use it as often as I can for what it was designed for: writing. But I've been wondering what to write about ... On a recent visit to Silicon Valley, I noted how there are more than a few major technology companies that are wondering how … Continue reading Thoughts on leading a remote design team